ORM Services
Your reputation, actually managed - not faked.
Genuine review generation, honest response management and brand monitoring, built around fixing the real problem instead of hiding it.
Genuine review generation, honest response management and brand monitoring, built around fixing the real problem instead of hiding it.
Three or more visible negative reviews on the first page of search results measurably increases how many potential customers walk away - so reviews genuinely matter to your bottom line. But Google's policy explicitly prohibits incentivised reviews, review kiosks and staff quotas, and it's cracking down harder on review manipulation and extortion in 2026. Real ORM means building a genuine review-asking habit into your workflow and responding honestly to criticism, not gaming the system.
The damage from negative reviews isn't linear. A single negative review on the first page of search results can cost a business roughly a fifth of its potential customers before anyone even reaches the website, and once a profile accumulates four or more visible negative reviews, total sales can drop by as much as 70%. Around 86% of prospective customers say they're put off by seeing 1-2 star reviews, and in 2026 most consumers expect at least a 4-star average before they'll even consider a business seriously.
The flip side matters just as much: reviews that get a genuine response generate roughly 12% more revenue than unanswered ones, and close to half of consumers say they're more likely to visit a business that responds to its reviews, positive or negative. The businesses that lose customers to reputation issues usually aren't the ones with a genuinely bad product - they're the ones that left a handful of complaints unanswered in public view for months, which reads as indifference to every new customer who finds them.
Their Google review average recently overtook yours and you don't have a plan for closing the gap.
Critical reviews are visible on your profile with no response, which reads as indifference to anyone browsing.
Happy customers rarely leave reviews because there's no consistent process asking them to, at the right moment.
You've stumbled onto brand mentions in forums or social posts by chance, with nothing actively monitoring for them.
If two or more of these sound familiar, the reputation problem isn't your product - it's the absence of a system watching and responding to it.
Not a generic monitoring dashboard - each piece below is scoped to what your reputation actually needs. See how that scoping works just below.
Reviews and reputation are also trust signals for search rankings - see our Off-Page SEO service for how that overlap works.
A workflow that asks real customers for reviews as a normal part of your service, not a bribed or gated request.
Every review answered, good or bad, in your voice, based on the actual facts of the situation.
Mentions across forums, social platforms and news tracked, not just your Google Business Profile.
The actual complaint addressed and, where genuinely resolved, the customer invited to update their review.
What shows up when someone searches your brand name tracked over time, not just reviewed once.
A plan ready before a viral complaint or PR moment happens, not written in a panic after.
Help meeting the criteria for the trust-boosting verified badges platforms are increasingly surfacing.
Review volume, rating trends and sentiment tracked monthly, in plain language.
This describes the difference in deliverables, not price - we quote after understanding your actual goals.
Every step here is aimed at addressing real feedback, not hiding it.
We audit every review across Google Business Profile, industry directories and social platforms to understand the real pattern, not just the star average.
Older unanswered reviews, positive and negative, get a genuine, specific response first, since an unanswered backlog reads as neglect to a new visitor.
Recurring complaints are flagged back to you as real operational feedback, not just PR-managed away.
A simple, compliant ask-for-a-review flow after a good experience, never tied to a discount or incentive, which Google's policy explicitly prohibits.
New reviews and brand mentions across platforms are monitored so a new complaint gets a response within an agreed window, not weeks later.
Rating trend, response rate and response time are reported monthly in plain language, alongside any recurring issues worth fixing.
Response rate and response time to new reviews typically improve within the first week, since that's entirely within our control once the process is set up.
Rating trend and review volume move more slowly and less predictably, since they depend on real customer experiences and genuine opt-in requests, not anything we can force.
Growth Magnet doesn't have a set of verified published case studies yet, so we're not going to hand you a percentage improvement figure to sound convincing.
What you will get every month is a clear view of your actual rating trend, response rate and any recurring complaint themes, so you can see honestly whether the underlying problem is being fixed, not just hidden from the first page of results.
We'll audit your review profile and response history, free, and show you where you're losing customers.
Get a Free Reputation AuditTalk to us on a free call - we'll tell you honestly what's fixable and how.
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Your current reviews, ratings and brand mentions reviewed across every platform that matters.
A genuine, workflow-built request process set up so happy customers are actually asked to leave a review.
Every review answered, mentions tracked, negative feedback routed to a real resolution.
Rating trends and sentiment reported monthly, with the approach adjusted based on what's actually happening.
No, and we won't do this for you. Google explicitly prohibits offering discounts, gifts or perks in exchange for reviews - it's treated as inauthentic and can get your business profile penalised. We build a genuine review-asking workflow instead.
Only if a review genuinely violates platform policy (fake, spam, off-topic abuse) - we'll flag and report those. A real customer's honest negative experience doesn't get hidden or suppressed; we help you respond to it and fix the underlying issue instead.
Yes. Three or more visible negative reviews on the first page of results measurably increases how many potential customers walk away, regardless of your overall star average - so response quality on the bad ones matters as much as the good ones.
No. Google's current policy explicitly names in-store review kiosks and staff review quotas as prohibited, because they manufacture volume in a way the platform treats as inauthentic. We build review requests into your genuine customer workflow instead, like a follow-up after service.
We have a crisis response process - monitoring, a clear public response approach, and working with you on the actual fix, not just damage control language. Reputation crises need a real resolution, not just a good-sounding reply.
Yes. Brand mentions across forums, social media and news coverage are tracked, since your reputation is built from the whole web, not just your Google Business Profile.
Our team, in your approved voice, based on the actual facts of each situation - not a copy-pasted generic template reply.
It depends on your review volume, how many platforms need monitoring, and whether crisis response planning is included. We give a clear quote after understanding your actual situation, not a generic package price.
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